Pax8

Driving an AI-era transformation of technology, workflows, and enablement at scale

Pax8 is where I do my best work at scale. After leading as CIO, I’ve pivoted to focus full-time on AI, automation, and workflow engineering - shaping how Pax8 reimagines work in the AI era.

My role

I now serve as SVP, Workflow Engineering, building on my experience as CIO to concentrate on three things:

  • Enablement. Giving every Pax8 team modern tools and patterns to radically enhance the way they work.
  • Automation. Designing and operating mission-critical workflows that touch the lead-to-cash pipeline and other complex, multi-functional processes.
  • Orchestration. Running Pax8’s citizen development ecosystem, with the platforms and guardrails that let Pax8ers move fast with AI-driven automation.

It’s a strategic shift: from owning broad IT and operations to making flow - the movement of work, data, and decisions - a discipline in its own right.

What I’m building

A Workflow Engineering discipline. Turning messy, cross-department work into reliable, observable flows using automation platforms and agentic patterns.

AI at the core of daily work. Equipping teams with agents, retrieval services, and orchestration tools so they can spend less time on toil and more time on judgment.

A thriving citizen developer ecosystem. Empowering Pax8ers to build their own automations safely, with shared components, templates, and clear guardrails.

Focus areas for 2025–2026

  • Enablement at scale. Helping every team adopt AI-era tools and patterns - why shouldn’t finance write Python if it accelerates insight?
  • Mission-critical automation. Oversight of the automations that keep Pax8 running - especially those in lead-to-cash and other high-leverage flows.
  • Orchestration and governance. Operating the citizen automation ecosystem so innovation thrives without creating chaos.
  • Developer experience. Paved roads, golden paths, and documentation that make the right way the easy way.

Principles

  • Urgency. Deliver value this week, not just next quarter.
  • Accountability. Clear owners, visible outcomes, measurable flow.
  • Trust. Fewer surprises, more transparency.
  • CI/CD mindset. Treat playbooks, platforms, and communications as living systems - iterate constantly.

Selected initiatives

  • Pods re-organisation. Moving from a single IT team to globally distributed pods aligned to outcomes.
  • Citizen automation programme. Safe, governed enablement of Pax8ers to build their own automations and agents.
  • AI Core services. Shared building blocks for retrieval, actioning, and orchestration that everyone can use.
  • Microsoft collaboration. Joint work on Copilot adoption, Copilot Studio agents, and SMB-focused security offerings.
  • Knowledge and search. Baseline health checks of Microsoft Search and Graph connectors to make knowledge discoverable.
  • TechTok comms. Short-form internal updates to keep progress human and visible.

Outcomes I care about

  • Shorter time from idea to impact.
  • Reliable, observable, end-to-end flows.
  • Teams enabled with the confidence to use automation directly.
  • Happier Pax8ers, happier partners, and fewer handoffs lost in the cracks.